March 4, 2009
John is as John does. Or something. I’ll never forget the words of my year ten English teacher Ms. Beddoe. She wrote: John is a fluent, careful writer. This actually puzzled me more than anything that had appeared on a school report before.
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February 28, 2009
So the question is really do you want to have the opportunity to take part in that communication process (and potentially, hopefully, difuse frustrations with your customer base and avoid further bad publicity) or do you want to go down the old path of “Your call is important to us (okay, not really) please hold for another 3-6 hours.”
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